Alarm Central Station Operator Jobs in Gastonia, NC
An Alarm Central Station Operator, sometimes referred to as a Monitoring Center Operator, plays a vital role in the security industry. They are responsible for the monitoring and management of various alarm systems, often including intrusion, fire, and emergency alarms. When an alarm is triggered, the Operator interprets the signal, determines the appropriate response, and communicates with relevant authorities as necessary. They often interact directly with customers, both in routine system management and in high-stress situations, requiring excellent customer service skills.
The role of an Alarm Central Station Operator involves technical expertise, keen attention to detail, and a strong ability to remain calm under pressure. Knowledge in security systems and procedures, telecommunications, and emergency response protocols are essential. Certifications like the Central Station Alarm Association (CSAA) certification or the Electronic Security Association's (ESA) National Training School (NTS) certification can be beneficial. Previous roles in the security industry that would provide relevant experience might include Security System Installer, Alarm Dispatcher, or Customer Service Representative in a security-oriented company.
- Pineville, NC (22 miles from Gastonia, NC)
- 3 days ago
- Pineville, NC (22 miles from Gastonia, NC)
- 3 days ago
Monitoring Center as an Alarm Monitoring Representative working a 2nd shift schedule which could include holidays and weekends....
Demographic Data for Gastonia, NC
Moving to Gastonia, NC? Find some basic demographic data about Gastonia, NC below.
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Salary for Alarm Central Station Operator Jobs in Gastonia, NC
Required or preferred licenses and certifications for Alarm Central Station Operator positions.
Highest Education Level
Alarm Central Station Operators in Gastonia, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Alarm Central Station Operator position
- Recording
- Keyboarding
- Switchboard Operation
- Telecom
- Call Center Experience
- Security Training
- Grammar
- Boilers
- Private Branch Exchange
- Unarmed Security
- Patrol
- CCTV Monitoring
- Alarm Monitoring
- Physical Security
- Background Investigations
- Surveillance
- Security Operations
- Security Management
- Emergency Response
- Closed-Circuit Television
- Ged
- Law Enforcement
- Incident Management
- Corrections
- Inbound
- Emergency Management
- Dispatching
- Report Writing
- Drug Testing
- Employee Retention
- Discretion
- Inbound/Outbound Calling
- Military Background
- Investigation
- Background Checks
- Driving
- High School Diploma
- Writing Skills
- Telephone Skills
- Written Communication
- Events
- Documentation
- Data Entry
- English
- Reporting
- Education Experience
- Regulations
- Multitasking
- Policy Development
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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