Loss Prevention Specialist

ADP is hiring a Service Delivery Processing Specialist.

In this role, you will serve as a Service Delivery Processing Specialist responsible for ADP check inquiries and issues. You will support internal and external business partners to help resolve clients check issues. Specifically, you will handle Holder In Due Course cases, counterfeit, altered, and forged endorsements. In addition, you will assist the Global Security Organization and Corporate Legal with fraud claims and subpoenas, as well as support various business units with research regarding check incidents.

The nature of what you do every day will not change your #1 goal is to help clients with check issues. Still, every day will be different because the cases and check issues you receive will vary, as will the solutions you provide each partner. There will be no shortage of new questions you'll receive, which will keep things interesting.

To thrive in this role, you have a way with internal and external partners that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. We also have a healthy dose of fun. Not only can you find a career here but also friendships that last in a company that values inclusion.

What youll do:

• Conduct research to process check claims and identify check fraud.
• Monitor and maintain various logs.
• Gather information for Business Partners.
• Maintain accurate records on fraud and check issue cases.

• Design reports for monthly statistics and subpoenas.

• Document processes and workflows.

• Work with Business Units to obtain data and reports to be used for investigations.

• Provide customer service and resolve queries over the telephone.

• Review cases through various systems.

What you can expect on a typical day:

• Support . You will help our internal and external partners resolve check issues, which could include helping with check verifications and researching different types of claims.
• Learn . You will continually upgrade your knowledge and skills on check fraud, including compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our partners.
• Organize . You adhere to a daily schedule and organize yourself to deal with a high volume of cases.

TO SUCCEED IN THIS ROLE:

• Attention to detail
• Interpersonal/collaboration skills
• Ability to handle multiple functions
• Analytical skills
• Self-driven

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADPs operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPs culture and our full set of values.